Customer Onboarding Professional Services is a NourNet professional services offering that provides one-time onboarding service for customer setup, coordination, and service activation. The service is delivered using the commercial model “One-Time” and measured by “Service / One-Time”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
Customer Onboarding Professional Services
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One-time onboarding service for customer setup, coordination, and service activation.
Service Information
- Unit
- Service / One-Time
- Billing Model
- One-Time
- Minimum Contract
- One-time order or project engagement
- SLA
- Milestone-, deliverable- and response-based service levels defined in the statement of work
- Activation Time
- Project kickoff typically within 5–10 business days after purchase order and scope confirmation
- Region
- Saudi Arabia
- Data Residency
- Saudi Arabia
Key Features
- Delivered by experienced consultants and solution architects
- Clearly defined scope, deliverables, assumptions and acceptance criteria
- Governed execution with status reporting and stakeholder coordination
- Knowledge transfer and handover included where applicable
- Structured discovery, readiness and transition plan
- Documentation, access and service handover coordination
- Description
- Service Details
- Additional information
- Service Scope
- Prerequisites
- Exclusions
- Compliance
Service Details
Customer Onboarding Professional Services is a NourNet professional services offering that provides one-time onboarding service for customer setup, coordination, and service activation. The service is delivered using the commercial model “One-Time” and measured by “Service / One-Time”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
| Unit | Service / One-Time |
|---|---|
| Billing Model | One-Time |
| Source Category | Professional Services |
| Region | Saudi Arabia |
| Data Residency | Saudi Arabia |
Service Scope
- Confirmed statement of work and delivery plan
- Execution of agreed consulting, design or implementation activities
- Status reporting, quality review and acceptance
- Documentation and knowledge transfer
Prerequisites
- Approved purchase order and final technical/commercial scope
- Authorized customer contacts and timely access to required information
- Completion of security, connectivity and access prerequisites
- Customer approval of the service design and responsibility matrix where applicable
Exclusions
- Items not explicitly listed in the contracted scope
- Third-party licenses, subscriptions or hardware unless specifically quoted
- Customer application changes, remediation or data cleansing unless included
- On-site activities, after-hours work or travel unless explicitly included
Compliance
- Compliance obligations and control mappings will be confirmed in the final service design and contract