Service Delivery Manager (SDM) is a NourNet professional services offering that provides service delivery management, governance, reporting, and coordination. The service is delivered using the commercial model “Pay-As-You-Go” and measured by “Resource / Month”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
Service Delivery Manager (SDM)
Contact Sales
Service delivery management, governance, reporting, and coordination.
Service Information
- Unit
- Resource / Month
- Billing Model
- Pay-As-You-Go
- Minimum Contract
- No minimum consumption commitment unless stated in the commercial proposal
- SLA
- Milestone-, deliverable- and response-based service levels defined in the statement of work
- Activation Time
- Project kickoff typically within 5–10 business days after purchase order and scope confirmation
- Region
- Saudi Arabia
- Data Residency
- Saudi Arabia
Key Features
- Delivered by experienced consultants and solution architects
- Clearly defined scope, deliverables, assumptions and acceptance criteria
- Governed execution with status reporting and stakeholder coordination
- Knowledge transfer and handover included where applicable
- Single service-governance focal point
- Regular operational reviews, reporting and action tracking
- Description
- Service Details
- Additional information
- Service Scope
- Prerequisites
- Exclusions
- Compliance
Service Details
Service Delivery Manager (SDM) is a NourNet professional services offering that provides service delivery management, governance, reporting, and coordination. The service is delivered using the commercial model “Pay-As-You-Go” and measured by “Resource / Month”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
| Unit | Resource / Month |
|---|---|
| Billing Model | Pay-As-You-Go |
| Source Category | Professional Services |
| Region | Saudi Arabia |
| Data Residency | Saudi Arabia |
Service Scope
- Confirmed statement of work and delivery plan
- Execution of agreed consulting, design or implementation activities
- Status reporting, quality review and acceptance
- Documentation and knowledge transfer
Prerequisites
- Approved purchase order and final technical/commercial scope
- Authorized customer contacts and timely access to required information
- Completion of security, connectivity and access prerequisites
- Customer approval of the service design and responsibility matrix where applicable
Exclusions
- Items not explicitly listed in the contracted scope
- Third-party licenses, subscriptions or hardware unless specifically quoted
- Customer application changes, remediation or data cleansing unless included
- On-site activities, after-hours work or travel unless explicitly included
Compliance
- Compliance obligations and control mappings will be confirmed in the final service design and contract