Managed Database Service – Oracle is a NourNet managed services offering that provides managed Oracle database administration, monitoring, and operational support. The service is delivered using the commercial model “Pay-As-You-Go” and measured by “Database / Month”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
Managed Database Service – Oracle
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Managed Oracle database administration, monitoring, and operational support.
Service Information
- Unit
- Database / Month
- Billing Model
- Pay-As-You-Go
- Minimum Contract
- No minimum consumption commitment unless stated in the commercial proposal
- SLA
- 24x7 monitoring and severity-based incident response targets defined in the managed-service schedule
- Activation Time
- 5–15 business days after onboarding prerequisites are completed
- Region
- Saudi Arabia
- Data Residency
- Saudi Arabia
Key Features
- 24x7 monitoring and operational support options
- Incident, service request and change-management processes
- Preventive maintenance, lifecycle management and health reporting
- Defined governance, escalation and service-review model
- Oracle workload and licensing alignment
- Processor- or Named User Plus-based entitlement as specified
- Database workload support and lifecycle options
- Integration with backup, monitoring and security services
- Description
- Service Details
- Additional information
- Service Scope
- Prerequisites
- Exclusions
- Compliance
Service Details
Managed Database Service - Oracle is a NourNet managed services offering that provides managed Oracle database administration, monitoring, and operational support. The service is delivered using the commercial model “Pay-As-You-Go” and measured by “Database / Month”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
| Unit | Database / Month |
|---|---|
| Billing Model | Pay-As-You-Go |
| Source Category | Managed Services |
| Region | Saudi Arabia |
| Data Residency | Saudi Arabia |
Service Scope
- Service transition and onboarding
- Monitoring and administration of in-scope components
- Incident, request and change handling
- Health checks, reporting and service governance
Prerequisites
- Approved purchase order and final technical/commercial scope
- Authorized customer contacts and timely access to required information
- Completion of security, connectivity and access prerequisites
- Customer approval of the service design and responsibility matrix where applicable
- Customer confirmation of Oracle licensing metrics and deployment topology
Exclusions
- Items not explicitly listed in the contracted scope
- Third-party licenses, subscriptions or hardware unless specifically quoted
- Customer application changes, remediation or data cleansing unless included
- On-site activities, after-hours work or travel unless explicitly included
Compliance
- Designed to support alignment with applicable NCA controls and customer security requirements
- Saudi PDPL and data-residency requirements considered according to the final solution design
- Use is subject to the applicable vendor license, subscription, warranty and support terms