Data Center Remote Hands Support is a NourNet data center & colocation services offering that provides on-site technical assistance for equipment inspection, cabling, power cycling, and basic physical support tasks. The service is delivered using the commercial model “Annual Subscription” and measured by “Hour”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
Data Center Remote Hands Support
Contact Sales
On-site technical assistance for equipment inspection, cabling, power cycling, and basic physical support tasks.
Service Information
- Unit
- Hour
- Billing Model
- Annual Subscription
- Minimum Contract
- 12 months
- SLA
- Facility availability and remote-hands response targets defined in the colocation service schedule
- Activation Time
- 5–15 business days, subject to facility readiness and stock availability
- Region
- Saudi Arabia – selected NourNet or partner data center
- Data Residency
- Saudi Arabia
Key Features
- Secure data-center environment with controlled physical access
- Power, rack, cabling and facility options aligned to the approved design
- Remote-hands and operational support options
- Monitoring and governance aligned to the contracted colocation scope
- On-site technical assistance under authorized procedures
- Supports inspection, cabling, power cycling and basic intervention tasks
- Description
- Service Details
- Additional information
- Service Scope
- Prerequisites
- Exclusions
- Compliance
Service Details
Data Center Remote Hands Support is a NourNet data center & colocation services offering that provides on-site technical assistance for equipment inspection, cabling, power cycling, and basic physical support tasks. The service is delivered using the commercial model “Annual Subscription” and measured by “Hour”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
| Unit | Hour |
|---|---|
| Billing Model | Annual Subscription |
| Source Category | Co-Location Services |
| Region | Saudi Arabia – selected NourNet or partner data center |
| Data Residency | Saudi Arabia |
Service Scope
- Site and design validation
- Provisioning of the contracted rack, cage, power or facility service
- Controlled installation and acceptance
- Facility support and access governance according to the contract
Prerequisites
- Approved purchase order and final technical/commercial scope
- Authorized customer contacts and timely access to required information
- Completion of security, connectivity and access prerequisites
- Customer approval of the service design and responsibility matrix where applicable
- Approved rack layout, power and cabling design
- Approved access list and equipment inventory
Exclusions
- Items not explicitly listed in the contracted scope
- Third-party licenses, subscriptions or hardware unless specifically quoted
- Customer application changes, remediation or data cleansing unless included
- On-site activities, after-hours work or travel unless explicitly included
- Customer equipment maintenance unless covered by remote hands or a managed-service agreement
Compliance
- Designed to support alignment with applicable NCA controls and customer security requirements
- Saudi PDPL and data-residency requirements considered according to the final solution design