Oracle Real Application Clusters – Named User Plus Software Update License & Support (1Y) is a NourNet cloud services offering that provides 1-year software update and support for Oracle RAC NUP license. The service is delivered using the commercial model “Annual License” and measured by “Named User Plus / Year”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
Oracle Real Application Clusters – Named User Plus Software Update License & Support (1Y)
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1-year software update and support for Oracle RAC NUP license.
Service Information
- Unit
- Named User Plus / Year
- Billing Model
- Annual License
- Minimum Contract
- 12 months
- SLA
- Vendor support entitlement and NourNet service response targets as defined in the quotation
- Activation Time
- 3–10 business days, subject to vendor entitlement processing
- Region
- Saudi Arabia – Riyadh primary region; additional location options subject to service availability
- Data Residency
- Not applicable to the product itself; any hosted or managed data is governed by the selected service design
Key Features
- Flexible capacity aligned to workload requirements
- Hosted within NourNet cloud environments in Saudi Arabia
- Integration with networking, security, backup and managed-service options
- Consumption, subscription or license-based commercial model as applicable
- Oracle workload and licensing alignment
- Processor- or Named User Plus-based entitlement as specified
- Description
- Service Details
- Additional information
- Service Scope
- Prerequisites
- Exclusions
- Compliance
Service Details
Oracle Real Application Clusters - Named User Plus Software Update License & Support (1Y) is a NourNet cloud services offering that provides 1-year software update and support for Oracle RAC NUP license. The service is delivered using the commercial model “Annual License” and measured by “Named User Plus / Year”. It can be combined with relevant NourNet cloud, connectivity, cybersecurity, data-center, managed and professional services to form an end-to-end solution. Final sizing, architecture, price, service levels and responsibilities are confirmed through the approved quotation and service schedule.
| Unit | Named User Plus / Year |
|---|---|
| Billing Model | Annual License |
| Source Category | Subscription & Licenses |
| Region | Saudi Arabia – Riyadh primary region; additional location options subject to service availability |
| Data Residency | Not applicable to the product itself; any hosted or managed data is governed by the selected service design |
Service Scope
- License requirement validation
- Vendor quotation and entitlement processing
- Delivery of license or subscription evidence
- Support-renewal coordination where included
Prerequisites
- Approved purchase order and final technical/commercial scope
- Authorized customer contacts and timely access to required information
- Completion of security, connectivity and access prerequisites
- Customer approval of the service design and responsibility matrix where applicable
- Confirmed resource sizing, operating-system or license requirements
- Approved network, backup and security requirements
- Customer confirmation of Oracle licensing metrics and deployment topology
Exclusions
- Items not explicitly listed in the contracted scope
- Third-party licenses, subscriptions or hardware unless specifically quoted
- Customer application changes, remediation or data cleansing unless included
- On-site activities, after-hours work or travel unless explicitly included
- Guest operating-system, database and application administration unless purchased as managed services
- License compliance decisions remain subject to the vendor agreement and customer deployment facts
Compliance
- Designed to support alignment with applicable NCA controls and customer security requirements
- Saudi PDPL and data-residency requirements considered according to the final solution design
- Use is subject to the applicable vendor license, subscription, warranty and support terms